DataCity - Network Outage – Incident details

All systems operational

Network Outage

Resolved
Major outage
Started over 2 years agoLasted about 11 hours

Affected

Waterloo Internet Service

Operational from 2:35 PM to 2:00 AM

Kitchener Internet

Operational from 2:35 PM to 2:00 AM

Support SMS

Operational from 2:35 PM to 2:00 AM

Support Phone

Operational from 2:35 PM to 2:00 AM

Updates
  • Resolved
    UTC
    Resolved

    Issue Resolved

  • Identified
    UTC
    Identified

    Earlier this morning, a truck collided with a post, causing damage to the fiber optic wire in Guelph that is responsible for hosting services for Rogers, Zayo, and Telus. As a result, a number of customers were affected and some may still be experiencing issues.